Contact support
Email us if something is not working, a forecast looks wrong, you need help with a foliage report, or you have a privacy, public content, or report removal request.
Explore Fall App Support
Help with maps, forecasts, and foliage reports
Use this page to contact Explore Fall about the mobile app, report an issue, request help with a foliage report, or find answers to common app questions.
What to include
To help us diagnose issues quickly, include as much of the following as possible:
- Your device model and operating system version.
- The Explore Fall app version, if available.
- The location or forecast point involved.
- A short description of what happened and what you expected.
- The foliage report ID, if your question is about a submitted report.
Report removal requests
If you want us to remove a submitted foliage report, email support and include the report ID if you have it. If the report ID is unavailable, include the approximate place, date, and foliage class you submitted so we can locate the report.
Community report moderation
Public report photos, notes, names, and photo credits are reviewed by the Explore Fall team before they appear in the app. If a public report looks inappropriate, incorrect, or appears to use your content without permission, email support with the report ID or location details so we can review it.
Current app coverage
Explore Fall forecasts currently support the Lower 48. Alaska and Hawaii searches are blocked in the app because the current forecast product is not yet designed for those states.
Location and favorites
Location is optional and is used only if you choose to provide it when submitting a foliage report. Forecast favorites are stored on your device only.
Forecast accuracy
Explore Fall peak timing forecasts are accurate within about three days, on average. Elevation, terrain, storms, drought stress, and local tree species can still cause nearby places to differ.